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Email Automation

Soap Notes + Klaviyo

Send branded session reminders, invoices and follow-ups via Klaviyo.

Use Klaviyo's email infrastructure to automate communication with your coaching clients. Soap Notes triggers email sends from your existing Klaviyo templates — session reminders, invoice delivery, post-session follow-ups, package renewal nudges. No client health data is shared with Klaviyo; only the contact info needed to send the email.

What this integration does

  • Trigger Klaviyo flows from session bookings, billing events, and notes
  • Use your existing Klaviyo templates — no design rework
  • Track opens, clicks, and bounces in Klaviyo dashboards
  • Opt-out preferences synced both ways
  • Privacy-first: no SOAP note content or session data shared with Klaviyo

How to connect Klaviyo

Three steps. Around two minutes.

  1. 1

    Connect Klaviyo

    Settings → Integrations → Klaviyo → Connect. Paste your Klaviyo API key (find it under Klaviyo → Account → API Keys).

  2. 2

    Map Soap Notes events to Klaviyo templates

    For each event (session booked, invoice sent, etc.) pick a Klaviyo template. We pass through the merge fields so your templates render correctly.

  3. 3

    Trigger sends from billing or schedule

    Events fire automatically. You can also send manually — open any client → Email → Send via Klaviyo.

Frequently asked questions

No. We only share contact information (name, email) and event metadata (e.g., 'session booked for Tuesday'). SOAP note content stays inside Soap Notes.

Yes. Klaviyo handles consent and opt-outs. Clients who unsubscribe in Klaviyo won't receive any further emails — even if you trigger a send manually.

Yes. Coaches commonly use the integration for transactional emails (reminders, invoices) and Klaviyo's native flows for marketing (newsletters, lead nurture).

Ready to connect Klaviyo?

Set up takes about 2 minutes. Free for solo coaches and therapists.

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